Education Sessions + UZIN UTZ Plant Tour
Welcome to the 2025 Spring Mid-Year Meeting
Keynote Presentation - 'Thinking Strategically 101' TU, April 1, 8:30 - 9:30 AM * Magnolia 1 - 4
Presented by Marco Ludwig, President, UZIN UTZ North America
FCICA is excited to share recently named UZIN UTZ North America President, Marco Ludwig, will be the opening keynote speaker at the Spring Mid-Year Meeting.
From 2014 to 2021, Marco served as Managing Director and Member of the Board at Schluter Systems USA where he oversaw the strategic repositioning of the Schluter brand, focusing on expanding the product range in construction chemicals and underfloor heating systems. Most recently, Marco was Managing Partner at Metar Capital in Texas, where he was an investor and advisor to EdgeX and a board member of Tile Redi. Prior to that, he held the roles of Acting CEO and Chairman of Ready-Made Trusses and Builders' Supply. Marco holds a Certificate of Business Excellence from Columbia Business School and completed his Master in Economics and Finance at the Johann Wolfgang Goethe University in Frankfurt. He earned his Bachelor's degree in Economics and Business from the Julius-Maximilian's University in Würzburg.
How To Handle a Claim - From a Contractor Perspective - Monday, March 31, 3 - 4 PM * Magnolia 1 - 4
Presented by Don Styka, Director of Field Services, Tarkett
Claims can be costly, frustrating and time consuming. In this session we will review the claims handling process and identify efficiencies that can lead to determinations and the ability to provide a quicker resolution for the customer.

Don Styka has worked in the flooring industry for over 45 years and is currently the Director of Field Services for Tarkett where he has been for 25 years. Prior to Tarkett, Don started as an installer, then later moved to floor covering distribution. He is active in organizations that provide education, training and advancement opportunities to installation professionals including serving on the FCICA Board or Directors, Education, Membership and the CIM Committees. Outside of FCICA, Don is an active member, certification holder and contributor to many other floorcovering organizations including INSTALL, CFI, NFCA, IUPAT, ICRI and more.
Stand Out: The Power of Branding and Marketing for Flooring Contractors - Tuesday, April 1, 9:30 - 10:30 AM * Magnolia 1 - 4
Presented by Marissa Luznar, Corporate Communications for Diverzify and Founder & CEO of Riss Marketing
This education session is sponsored by a generous contribution from Totalworx.
In an industry where the final product often looks the same, how do you make sure customers choose you? This session will explore how flooring contractors can differentiate their brand, strengthen relationships with existing customers and attract new business. From enhancing customer experience to leveraging smart marketing strategies, learn how to position yourself as a trusted partner—not just another contractor.
Discover why branding matters, how to make a lasting impression and which strategies drive real results. Whether it’s optimizing client touchpoints, showcasing your expertise, or staying top of mind through digital marketing, this session will provide actionable insights to help you stand out, win more work and build a business that customers return to time and time again.
Marissa Luznar is the Founder & CEO of Riss Marketing, a strategic B2B marketing firm that helps contractors, professional service firms and manufacturers build strong brands, increase visibility and drive business growth. With nearly 20 years of experience in marketing and communications, she has worked with organizations of all sizes to develop clear messaging, effective business development strategies, and impactful client engagement initiatives. She has spent much of her career working with construction, real estate and manufacturing companies, helping them navigate complex marketing challenges and establish a competitive presence in their industries. Known for her no-nonsense, results-driven approach, Marissa helps businesses refine their marketing strategies, communicate their value effectively and turn relationships into revenue.
ASTM F710 - Standard Practice for Preparing Concrete Floors to Receive Resilient Flooring – What Every Flooring Contractor Must Know
Presented by Greg Mercurio, President, Independent Floor Testing and Inspection (IFTI), Inc
Tuesday, April 1, 1:30 - 2:30 PM * Magnolia 1 - 4
This education session is sponsored by a generous contribution from Divergent Adhesives
ASTM F710 is the most referenced specification document in the flooring industry. In this presentation we will do a deep dive into the key points of the standard ensuring that you are setup for a successful flooring installation. Topics tackled in this presentation include concrete slab design, jobsite conditions, floor flatness, concrete moisture and product specifications.
Greg Mercurio entered the flooring industry, unknowingly, during college when he majored in Concrete Industry Management. Greg started his career at IFTI, first as a technical writer, right after college. Since then, Greg has served numerous roles in the company over the past 15 years including Director of Operations, Principle Consultant, Chief Operating Officer and now President of IFTI. Independent Floor Testing and Inspection (IFTI), Inc., was founded in 1997. At the time, there was little awareness around moisture related flooring failures. Over the past 25 years, IFTI has become the largest independent moisture testing company in the world. IFTI's goal is to educate the flooring community on the importance of independent concrete slab moisture testing so installers never have to deal with the consequences of moisture-related floor failures again.
AI: What is It and How to Use It to Enhance Your Business - Tuesday, April 1, 3:45 - 4:45 PM * Magnolia 1 - 4
Presented by Tom Ellis, Vice President of Marketing and Operations, Spec-ID
AI is rapidly entering the commercial construction industry but remains significantly underutilized, particularly in applications like ChatGPT. AI-driven technology enhances efficiency by automating tasks such as take-off and estimating software and product recognition. AI-powered tools like ChatGPT provide valuable support for businesses by summarizing complex contracts, generating job descriptions, refining emails for clarity, enhancing website content, and even assisting in corporate branding through video creation. Additionally, AI simplifies sales charts in CRM software and can source critical information, making it a versatile asset across all businesses. This paragraph was written with AI software.
Technology is no longer an option in the flooring and tiling business. Know when, what, and how to incorporate technology in your business processes and workflows to help deliver predictable outcomes. Now there is Artificial Intelligence (AI). What is it and how can we use it in our business today in preparation for the what is to come.
Tom Ellis is an accomplished marketing professional with 35 years of experience in the global commercial construction industry with executive responsibility as VP Business development Tandus Flooring, VP Marketing Tarkett, Executive VP Marketing | R&D Armstrong Flooring, President CEFP Foundation, and Board Member Architectural Intelligence. A recognized industry thought leader, he has led domestic and international forums for architects, designers, and specialty contractors. He currently serves as a Marketing and Operations Executive at Spec-ID.
UZIN UTZ Waco Production Plant Tour
Take a pre-onsite visit video tour!
UZIN UTZ will host Mid-Year Meeting attendees for a tour at their newly built Waco Production Plant, a 125,000 sq. foot facility where they produce self-leveling compounds, patches, thin sets and grouts. The Waco Plant also serves as the UZIN UTZ North America training center for all brands and the central location for R&D.
Based in Aurora, CO, UZIN UTZ North America, Inc. is the North American subsidiary of Uzin-Utz AG, Ulm, Germany. The company was founded in 1911 and is a vertically integrated manufacturer of product systems designed for the preparation, installation, finishing and care of all types of floorcoverings. UZIN UTZ North America, Inc. offers its products under the Uzin (moisture mitigation, primers, leveling compounds and adhesives), Pallmann (Hardwood Complete™: subfloor preparation, adhesives, sanding, surface treatment & floor care) and Wolff (floor strippers, grinders and installation tools) brand names.
Session Schedule
Monday, March 31
3:00 - 4: 00 PM Education Session
Tuesday, April 1
8:30 - 9:30 AM Welcome / Keynote Speaker
9:30 - 10:30 PM Education Session
2:45 - 3:30 PM Education Session
3:45 - 4:30 PM Education Session